Frequently Asked Questions

When I place my order, what happens next?
If you place your order online, you will receive an automated e-mail by return detailing your order and we will contact you to make delivery arrangements when the goods are in stock.

How do I order my goods?
You can order online with our e-commerce facility. We accept all major credit cards except amex.

How long does it take for you to deliver?
Delivery dates are approximately 4 weeks.  However, we can try to deliver earlier if goods are available and will give you an honest answer on a date. Please enquire and we will come straight back to you.  If an item is a stock item, you will be notified immediately for delivery arrangements.

Which areas do you deliver to?
We deliver within the UK Mainland using an experienced courier and delivery is free for London and surrounding areas within the M25.  The rest of mainland UK is a fixed delivery charge of £25.

What will happen if the furniture does not fit into the room?
It is your responsibility to measure the area for which the product is to be placed prior to ordering. If you require any further information with regard to dimensions, please do not hesitate to contact us by telephone, fax or e-mail and we will be happy to help.

Do you dispose of the packaging?
All packaging is the responsibility of the buyer and we ask that all packaging be responsibly disposed of via their local authorities environmental policy.

What happens if my goods are faulty or damaged?
All goods are heavily packaged and handled carefully by our expert courier service. In the unlikely event that the goods are damaged or faulty, please contact us immediately and we will endeavour to make an exchange as soon as possible.

Do you have colour samples of the fabrics shown on your site?
We can provide samples on request and if you cannot see the fabric you like in our swatches, please advise us as to what you are looking for as we do have additional fabrics that we do not have on our website.  Also, you can provide your own fabric providing it meets the fire certificate regulations.  We can also supply some goods in a waterproof coating.  Please enquire regarding this option.